Meeting with customers virtually on Zoom? Then this is the must-have course for any of your customer facing teams.
Skip the generic Zoom trainings and learn about how to use Zoom to provide an amazing customer experience. From setup and technical best practices, all the way to proper Zoom etiquette, this course will ensure your AEs, SEs, and CSMs know how to use Zoom properly with customers.
Zoom for GTM Teams
- A New Way
- Installing Zoom
- Customizing your meeting settings
- Setting up your Personal Meeting ID (PMI)
- Zoom for Google Workspace
- Zoom for Slack
Technical Best Practices
- Your appearance and settings
- Virtual backgrounds
- Connecting to audio and video
- Meeting recordings
- Zoom chat
- Sharing your screen
- Handling connection issues
Advanced Meeting Tips
- In-meeting Ettiquette
- Taking customer notes
- You are now Zoom meeting certified
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